Refund policy

Return & Refund Policy

We have a 30-day return policy, meaning you must request a return within 30 days of the date your order is marked as delivered.

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition in which it was received
• Returned with all original packaging, inserts, manuals, accessories, protective materials, and included items
• Free from damage, wear, stains, odors, alterations, or signs of use
• Accompanied by your order number or other proof of purchase

For hygiene reasons, products that have been worn, used, or materially handled beyond what is reasonably necessary to inspect the product may be refused for return where permitted by applicable law.

Reliteco reserves the right to reject a return or reduce the refund amount if the product is returned incomplete, damaged, used, altered, or otherwise not in resalable condition.

To request a return, contact support@reliteco.com before sending anything back.

If your return is approved, we will provide return instructions and the applicable return address. Do not send products back without prior authorization. Unauthorized returns may be refused and returned to the sender.

Unless the return is due to a verified defect, damage during shipment, or an incorrect item sent by Reliteco, customers are responsible for all return shipping costs. Original shipping charges, expedited shipping charges, shipping protection fees, and other delivery-related fees are non-refundable.

Reliteco is not responsible for returned packages that are lost, damaged, or misdelivered in transit. We strongly recommend using a tracked shipping method.

You can contact us with return questions at support@reliteco.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you believe you received a defective, damaged, or incorrect item, contact us promptly at support@reliteco.com and include your order number along with clear photos or videos showing the issue.

We may require additional information or troubleshooting before approving a replacement or refund.

Damage caused by misuse, accidents, improper storage, unauthorized modification, normal wear and tear, failure to follow product instructions, or other causes occurring after delivery is not considered a manufacturing defect.

Where appropriate, Reliteco may choose to provide a replacement, replacement part, store credit, or refund depending on the circumstances and applicable law.

Non-Returnable Items

The following items are not eligible for return where permitted by applicable law:

• Products that have been used, worn, altered, damaged, or improperly handled
• Products returned without their original packaging, accessories, or included components
• Products with removed or damaged serial numbers, labels, security seals, or identification markings
• Items marked Final Sale
• Gift cards
• Personalized or custom-made products
• Products that cannot be resold for health or hygiene reasons after being opened or used

We reserve the right to determine whether a returned product meets the requirements of this policy.

Sale and Promotional Items

Items purchased using a discount code or during a promotion remain subject to this return policy unless specifically marked Final Sale.

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged except where required by law.

Exchanges

We do not guarantee direct exchanges.

If you want a different product, size, model, or version, the fastest option is to return the eligible item in accordance with this policy and place a new order separately.

Return Shipping

Unless otherwise stated by Reliteco in writing, customers are responsible for return shipping costs.

If we provide a prepaid return label for a non-defective return, the cost of that label may be deducted from your refund where permitted by law.

Packages refused at delivery, returned to sender, sent to an incorrect address provided by the customer, or deemed undeliverable may have applicable shipping and handling costs deducted from any refund.

Refunds

Receiving a returned package does not automatically guarantee a refund.

All returns are inspected before approval.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the eligible refund will be issued to your original payment method, generally within 10 business days after approval.

Where permitted by law, deductions may be made for:

• Missing accessories or components
• Damaged or missing packaging
• Return shipping
• Prepaid return-label costs
• Loss in value caused by use, damage, or handling beyond what is reasonably necessary to inspect the product

Original shipping charges and expedited shipping fees are non-refundable unless required by applicable law.

After Reliteco issues a refund, your bank or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, contact support@reliteco.com.

European Union / EEA / United Kingdom Consumer Rights

If your order is subject to mandatory consumer cancellation or withdrawal rights under applicable law, those rights will apply regardless of any conflicting provision in this policy.

For qualifying purchases shipped to the European Union or other jurisdictions providing a statutory cooling-off period, you may have the right to cancel your purchase within the legally required period.

You may be responsible for return shipping unless applicable law requires otherwise. You may also be responsible for any reduction in the value of the product caused by handling beyond what is necessary to establish the product's nature, characteristics, and functionality.

Certain sealed goods may be excluded from statutory cancellation rights after opening where applicable health or hygiene exceptions apply.

Chargebacks and Payment Disputes

If you experience an issue with your order, please contact support@reliteco.com first so we can attempt to resolve it.

Submitting a chargeback or payment dispute does not automatically entitle a customer to retain both the product and the disputed funds. We reserve the right to provide order records, tracking information, delivery confirmation, customer communications, return-policy acceptance, and other relevant documentation to banks and payment processors in response to disputes.

Applicable Law

Nothing in this policy is intended to limit any consumer right that cannot legally be waived or restricted under applicable law.